Privacy Policy

1. Introduction

ggmaya ("we," "us," or "our") is committed to protecting the privacy and personal data of all users (collectively, "you," "your," or "Player") who access or use the ggmaya platform available at ggmaya.cam (the "Platform"). This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations (collectively, the "DPA").

By creating an account, accessing, or using the ggmaya platform, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must immediately discontinue your use of ggmaya.

2. Information We Collect

ggmaya collects personal information necessary to provide, maintain, and improve our gaming services, comply with legal and regulatory obligations, and ensure the security of the platform and its users. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration Data: When you create an account, we collect your full legal name, date of birth, gender, nationality, residential address, email address, and Philippine mobile number.
• Identity Verification (KYC) Data: To comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations, we collect copies of government-issued identification documents (such as passport, SSS card, PhilHealth ID, driver's license, or UMID card), proof of address (utility bills, bank statements), proof of payment method ownership, and facial verification images (selfies).
• Financial Information: Payment method details (GCash, Maya, bank account numbers, cryptocurrency wallet addresses), deposit and withdrawal transaction history, and verification documents related to payment methods.
• Communications: Correspondence with our customer support team via email, live chat, or phone, including the content of your inquiries and our responses.
• Voluntary Information: Any additional information you choose to provide, such as preferences, feedback, survey responses, or promotional entries.

2.2 Information Collected Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, time zone settings, and referral source.
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, click paths, and interaction patterns on the platform.
• Location Data: General geographic location inferred from your IP address (e.g., city or province within the Philippines).
• Cookies & Similar Technologies: Information collected via cookies, web beacons, and similar tracking technologies (see Section 5).

3. How We Use Your Information

ggmaya processes your personal information for the following purposes:

• Account Management: To create and maintain your ggmaya account, authenticate your identity, and manage your gaming wallet balance.
• Transaction Processing: To process deposits, withdrawals, bonus claims, and other financial transactions securely and efficiently.
• Regulatory Compliance: To comply with KYC, AML, and counter-terrorism financing (CTF) obligations under Philippine law, PAGCOR regulations, and international financial standards.
• Platform Security: To detect, prevent, and investigate fraud, abuse, unauthorized access, and other prohibited activities; to enforce our Terms and Conditions; and to protect the rights, safety, and property of ggmaya and its users.
• Service Improvement: To analyze user behavior, preferences, and trends in order to enhance the functionality, user experience, and performance of the ggmaya platform.
• Customer Support: To respond to inquiries, resolve disputes, provide technical assistance, and communicate with you regarding your account or transactions.
• Marketing & Promotions: To send you promotional offers, newsletters, VIP rewards, and other marketing communications (you may opt out at any time; see Section 13).
• Legal Obligations: To respond to lawful requests from government authorities, courts, or law enforcement agencies; to comply with subpoenas, court orders, or other legal processes; and to establish, exercise, or defend legal claims.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, ggmaya processes your personal information on one or more of the following legal bases:

• Consent: You have provided explicit consent for the processing of your personal data (e.g., by accepting this Privacy Policy during registration).
• Contractual Necessity: Processing is necessary for the performance of our contractual obligations to you under the Terms and Conditions (e.g., account creation, transaction processing).
• Legal Obligation: Processing is required to comply with applicable laws and regulations (e.g., KYC/AML requirements under PAGCOR regulations and Philippine anti-money laundering laws).
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided such interests are not overridden by your fundamental rights and freedoms (e.g., fraud prevention, platform security, service improvement).

5. Cookies & Tracking Technologies

ggmaya uses cookies, web beacons, and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver personalized content and advertisements.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of the platform, including session management, authentication, and security features. These cookies cannot be disabled.
• Performance & Analytics Cookies: Collect anonymous data about how users interact with the platform (e.g., pages visited, time spent, error messages) to help us improve functionality and performance.
• Functional Cookies: Remember your preferences, language settings, and other customization choices to enhance your user experience.
• Marketing & Advertising Cookies: Track your browsing activity across websites to deliver targeted advertisements and measure the effectiveness of marketing campaigns.

5.2 Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling essential cookies may impair your ability to use certain features of the ggmaya platform. For more information on managing cookies, consult your browser's help documentation.

6. Sharing & Disclosure of Data

ggmaya does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality and data protection obligations:

• Service Providers: Third-party vendors who assist us in operating the platform, including payment processors (GCash, Maya, BPI, BDO, Metrobank, UnionBank, Coins.ph, USDT TRC20), KYC verification services, customer support platforms, hosting providers, and analytics tools.
• Game Providers: Licensed third-party game developers and software providers who supply the slots, bingo, live casino, and sports betting content available on ggmaya.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies or international regulators as required by law.
• Legal & Professional Advisors: Lawyers, auditors, accountants, and consultants who provide professional services to ggmaya under strict confidentiality obligations.
• Law Enforcement & Courts: Government authorities, law enforcement agencies, or courts in response to lawful requests, subpoenas, court orders, or legal processes.
• Corporate Transactions: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity, subject to the same privacy protections outlined in this Privacy Policy.

7. Data Security Measures

ggmaya employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmissions between your device and our servers
• Secure storage of sensitive data in encrypted databases with restricted access
• Regular security audits, penetration testing, and vulnerability assessments
• Two-factor authentication (2FA) and strong password requirements for user accounts
• Employee training on data protection best practices and confidentiality obligations
• Incident response and breach notification procedures in accordance with the DPA

While we take reasonable steps to protect your data, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately if you suspect unauthorized access to your account.

8. Data Retention & Deletion

ggmaya retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of data and applicable legal requirements:

• Account Data: Retained for the duration of your active account and for a period of five (5) years after account closure, as required by PAGCOR regulations and Philippine anti-money laundering laws.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, or longer if required by tax, accounting, or regulatory obligations.
• KYC Documents: Retained for a minimum of five (5) years after the end of the business relationship or transaction, as mandated by AML/CTF regulations.
• Marketing Communications: Retained until you withdraw consent or opt out, at which point your data will be suppressed or deleted within a reasonable timeframe.
• Legal Claims: If your data is relevant to a legal claim, investigation, or dispute, it may be retained until the matter is resolved and all appeals are exhausted.

Upon expiry of the applicable retention period, or upon your request for deletion (subject to legal exceptions), ggmaya will securely delete or anonymize your personal information so that it can no longer be attributed to you.

9. Your Data Protection Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ggmaya:

• Right to Be Informed: You have the right to be informed of the manner in which your personal data is being processed, including the purpose, scope, and method of processing.
• Right to Access: You have the right to request a copy of your personal data held by ggmaya, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of inaccurate, incomplete, or outdated personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data when it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

10. International Data Transfers

As ggmaya operates in the Philippines and may use third-party service providers located outside the country, your personal data may be transferred to, stored in, or processed in jurisdictions other than the Philippines. When we transfer your personal data internationally, we take appropriate safeguards to ensure that your data is protected to a standard at least equivalent to that provided under the Data Privacy Act of 2012.

These safeguards may include entering into data processing agreements with recipient entities that incorporate standard contractual clauses approved by the National Privacy Commission, or ensuring that the recipient jurisdiction provides an adequate level of data protection as recognized by Philippine authorities.

By using the ggmaya platform, you consent to the transfer of your personal data to our service providers and affiliates in other jurisdictions, subject to the protections described in this Privacy Policy.

11. Children's Privacy

The ggmaya platform is strictly intended for adults who are 21 years of age or older, in compliance with PAGCOR regulations governing online gaming in the Philippines. We do not knowingly collect, use, or disclose personal data from individuals under the age of 21.

If we discover or are notified that we have inadvertently collected personal data from a person under 21 years of age, we will promptly delete such data from our systems and close the associated account without notice. If you believe that a minor has registered on ggmaya, please contact us immediately at [email protected].

12. Third-Party Links

The ggmaya platform may contain links to third-party websites, payment platforms, or service providers. These third-party sites operate independently of ggmaya and are governed by their own privacy policies. ggmaya is not responsible for the privacy practices, content, or security of any third-party websites.

We encourage you to review the privacy policies of any third-party sites you visit through links on the ggmaya platform before providing your personal information to those sites.

13. Marketing Communications

With your consent, ggmaya may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, VIP rewards, and other offers tailored for Filipino players. You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any promotional email
• Replying "STOP" to any promotional SMS message
• Updating your communication preferences in your ggmaya account settings
• Contacting our support team at [email protected] with your opt-out request

Please note that even after opting out of marketing communications, you will continue to receive transactional and account-related messages (such as deposit confirmations, withdrawal notifications, and security alerts), as these are necessary for the operation of your account.

14. Changes to This Privacy Policy

ggmaya reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other operational reason. When material changes are made, we will update the "Last Updated" date at the top of this page and notify registered users via email or in-platform notification.

Your continued use of the ggmaya platform after any changes to this Privacy Policy become effective constitutes your acceptance of the revised policy. If you do not agree with the updated Privacy Policy, you must discontinue use of the platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how ggmaya is protecting your personal information.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ggmaya, you may contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy across all ggmaya operations serving Filipino players in Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

You may reach us at: [email protected]

We are committed to addressing your privacy concerns promptly and thoroughly. All verified data subject requests will be acknowledged and responded to within thirty (30) calendar days from the date of receipt. For complaints that cannot be resolved directly with ggmaya, you may also file a complaint with the National Privacy Commission of the Philippines.