Responsible Gaming
At ggmaya, we believe gaming should always be fun — not stressful. Our responsible gaming program gives every Filipino player the tools and knowledge to stay in control, play within their means, and seek help when needed.
21 years and older
Gaming Is Entertainment,
Not a Financial Plan
ggmaya is one of the Philippines' growing online gaming platforms, serving players from Manila to Cebu, Davao, Quezon City, and beyond. We take our responsibility to Filipino players seriously. Every feature we build, every promotion we run, and every policy we enforce is designed with one principle in mind: keep the game enjoyable and fair for everyone.
Gambling involves real money and real risk. Most players enjoy it purely for entertainment — the thrill of a bingo call, the spin of a slot reel, the excitement of a live dealer table. But for some, the line between fun and harm can blur. ggmaya is here to help you recognize that line and stay on the right side of it.
Our responsible gaming program is not just a checkbox — it is a genuine commitment backed by practical tools, trained support staff, and cooperation with PAGCOR, the Philippine Amusement and Gaming Corporation, which regulates online gaming in the country.
Your Player Protection Toolkit
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your ggmaya wallet. Once you hit your limit, the system blocks further deposits until your chosen reset period kicks in. You can request to lower your limit anytime — increases take 24 hours to activate as a cooling-off measure.
Session Time Limits
Lose track of time at the tables? Set a session reminder that notifies you after a defined period of continuous play — 30 minutes, 1 hour, 2 hours — so you can take a breather, reassess, and decide if you want to keep going or call it a night.
Cool-Off Period
Need a short break without permanently closing your account? A cool-off suspension temporarily locks your ggmaya account for 24 hours, 72 hours, 7 days, or 30 days. During this period you cannot log in, deposit, or place bets. All active bonuses are paused.
Self-Exclusion
Self-exclusion is a longer-term option for players who feel they need a more serious break. You can self-exclude from ggmaya for 6 months, 1 year, or permanently. During self-exclusion, your account is closed, all marketing communications stop, and you cannot re-register until the period ends.
Reality Checks
ggmaya can display regular reality check pop-ups during gameplay showing how long you have been playing, how much you have wagered, and your net result for the session. Staying aware of your activity is one of the most effective responsible gaming habits you can build.
Support & Counseling
Our support team is trained to assist players who reach out about gambling-related concerns. We can walk you through setting limits, initiating a cool-off, or beginning the self-exclusion process — with zero judgment and full confidentiality.
Step-by-Step Player Guide
Setting a deposit limit on ggmaya takes less than two minutes. Here is how:
- Log in to your ggmaya account and navigate to Account Settings.
- Select Responsible Gaming from the settings menu.
- Choose Deposit Limits and select your preferred period: daily, weekly, or monthly.
- Enter your desired limit in Philippine Peso (PHP) and confirm.
- Reductions take effect immediately. Increases require a 24-hour waiting period to help prevent impulsive decisions.
You can review or adjust your limit at any time from the same settings page.
A cool-off period gives you a mandatory break while keeping your account intact for your return:
- Go to Account Settings → Responsible Gaming → Cool-Off.
- Select a duration: 24 hours, 72 hours, 7 days, or 30 days.
- Confirm your choice. The suspension takes effect immediately and cannot be reversed before the period ends.
- You will receive a confirmation email. Existing balances are preserved and will be available when your cool-off ends.
Alternatively, contact support at [email protected] to request a cool-off on your behalf.
Self-exclusion is our most serious responsible gaming tool. It is designed for players who recognize they need a significant break:
- Navigate to Account Settings → Responsible Gaming → Self-Exclusion, or email [email protected] directly.
- Choose your exclusion period: 6 months, 1 year, 3 years, or permanently.
- Your account will be closed immediately upon confirmation. You will be removed from all marketing lists.
- Any verified remaining balance (excluding bonus funds) will be returned to your registered withdrawal method within 5–10 business days.
- Attempts to create new accounts during the exclusion period violate our Terms and Conditions and will be closed on detection.
We also encourage players using self-exclusion to explore the additional resources listed in the PAGCOR section below.
If you share a device with younger family members, here are some practical steps to prevent underage access to ggmaya:
- Never save your ggmaya login credentials on shared devices or browsers.
- Always log out of your account after each session — do not leave it open.
- Use your device's parental control features or a dedicated device for gaming activity.
- If you suspect a minor has accessed your account or created their own, report it to [email protected] immediately.
- ggmaya requires government-issued ID verification for all accounts. Any account that fails to verify age will be suspended pending review.
Warning Signs of Problem Gambling
Problem gambling does not always look obvious. Sometimes it starts as small habits that gradually become harder to control. If any of these sound familiar — for yourself or someone close to you — it is worth reaching out for help.
Spending more money on gambling than you originally planned or can afford
Chasing losses — placing more bets to try to win back money you have already lost
Feeling restless, irritable, or anxious when you are not able to gamble
Lying to family members or friends about how much time or money you spend on gaming
Neglecting work, school, family responsibilities, or personal health because of gambling
Borrowing money from friends, family, or lenders specifically to fund gambling sessions
Repeatedly trying to cut back or stop gambling but finding it difficult or impossible
Using gambling as an escape from stress, depression, anxiety, or personal problems
Quick Self-Assessment
This is not a diagnostic tool — it is a simple reflection exercise. Think honestly about your recent gaming activity and consider whether any of these statements apply to you. There are no scores, no right or wrong answers, just a moment to check in with yourself.
In the past month, have you spent more than you planned on ggmaya or any other gaming platform?
Have you ever felt the urge to chase a loss with another bet to recover your money?
Has gaming activity interfered with your work, studies, family time, or personal relationships?
Do you find it difficult to stop playing once you have started, even when you intended to stop?
Have you borrowed money or sold personal belongings to fund your gaming activity?
If you answered "Often" or "Always" to any of the questions above, we strongly encourage you to reach out to our support team or contact a qualified counselor. You are not alone — and asking for help is a sign of strength, not weakness.
PAGCOR Responsible Gaming Resources
ggmaya operates within the regulatory framework established by PAGCOR — the Philippine Amusement and Gaming Corporation — which oversees online and land-based gaming across the Philippines. PAGCOR has its own responsible gaming programs and resources available to Filipino players nationwide, from Manila and Cebu to Davao and beyond.
If you need support beyond what ggmaya can directly provide, PAGCOR's responsible gaming initiatives offer additional guidance, helplines, and resources for players and their families dealing with gambling-related concerns. We encourage all players to be aware of these resources as part of maintaining a healthy and balanced approach to gaming.
You may also reach ggmaya's support team directly at [email protected] to request any of our responsible gaming tools, ask questions about self-exclusion, or simply have a confidential conversation about your gaming habits. Our team is here for you.
Reminder: Gambling is legal in the Philippines for persons aged 21 and above. If you or someone you know may have a gambling problem, please seek help from a qualified counselor or mental health professional. Responsible gaming is everyone's responsibility.
Play Smart on ggmaya
Gaming on ggmaya should always feel like a good time. Set your limits, use our tools, and enjoy slots, bingo, and live casino action the way it was meant to be — as entertainment.